TERMS AND CONDITIONS OF SALE

🟢 Terms & Conditions

By using this website, you agree to comply with the following Terms & Conditions:

1. Use of the Website

• You may not use the website for any unlawful or unauthorized purposes.

• You must provide accurate and complete information when placing orders or registering.

2. Products & Pricing

• All products (organic sanitary napkins, intimate wash, and personal care items) are subject to availability.

• Prices may change without prior notice.

• We reserve the right to modify or discontinue any product at any time.

3. Orders & Payment

• Orders are confirmed upon successful payment.

• We reserve the right to cancel any order in cases such as:

• Pricing errors

• Product unavailability

• Suspected fraudulent activity

4. Shipping & Delivery

• Orders are shipped to the address provided by the customer.

• Delivery times are estimates and may be affected by external factors.

5. Liability

• We are not responsible for any damage resulting from misuse of products.

• Products are intended for personal use only.

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🔒 Privacy Policy

We respect your privacy and are committed to protecting your personal data.

1. Information We Collect

• Name

• Phone number

• Address

• Order details

2. Use of Information

Your data is used to:

• Process and fulfill orders

• Improve our services

• التواصل معك بخصوص الطلبات أو العروض →

• Contact you regarding orders or promotions

3. Data Protection

• We implement appropriate security measures to protect your data.

• We do not sell or share your data with third parties, except for shipping or payment processing purposes.

4. Cookies

• We may use cookies to enhance user experience and analyze website performance.

5. Consent

By using this website, you agree to this Privacy Policy.

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🔄 Return & Refund Policy

Your satisfaction is important to us. However, due to the nature of our products:

1. Hygiene Products

• Opened or used products (such as sanitary napkins or intimate wash) cannot be returned or exchanged for hygiene reasons.

2. Eligible Cases for Return

Returns or exchanges are accepted if:

• The product is damaged

• The wrong product was delivered

• There is a manufacturing defect

3. Return شروط → Conditions

• Request must be made within 3 days of receiving the order

• Product must be unused and in original condition

• Proof of purchase is required

4. Process

• Requests are reviewed within 2–5 business days

• If approved:

• Replacement will be provided, or

• Refund will be issued using the original payment method

5. Shipping Fees

• Customer bears shipping costs for returns without valid reason

• We cover shipping costs if the issue is from our side

User Data Deletion Instructions

At Sensation Women's Wellbeing W.L.L., we respect your privacy and your right to request the deletion of your personal information.

If you wish to delete personal data collected through our website, WhatsApp conversations, or customer orders, please contact us using the contact details provided on our website.

Please include your name and the phone number associated with your account or order so we can verify your request.

Once your identity has been verified, we will process your request and delete eligible personal information, subject to any legal, accounting, or regulatory retention requirements.

We will confirm once your request has been processed.